General Terms and Conditions (GTC)
General information
The General Terms and Conditions (GTC) form the basis for a fair and transparent customer relationship. By submitting an order, the customer agrees to the terms and conditions. We do everything we can to serve our customers according to their needs and to their complete satisfaction. For better readability, we use the male form, but are of course also aimed at female customers.
Scope
These General Terms and Conditions apply to all legal relationships between Wystube Vinothek GmbH, The Wine Circle, Zürichstrasse 31, 6004 Lucerne (hereinafter referred to as Wystube Vinothek) and their private and business customers for all Wystube Vinothek products and services – regardless of the ordering method. Only individual agreements confirmed in writing take precedence over these General Terms and Conditions in the event of a contradiction. The Wystube Vinothek GmbH offer is aimed exclusively at customers within Switzerland and the Principality of Liechtenstein. Deliveries abroad are only possible after prior consultation.
Conclusion of the contract
Except for events, you, as the customer, make the offer to enter into a contract by completing the order page and clicking the «[Buy]» button. The contract becomes binding when we accept the order in accordance with the following provisions. After submitting your order, you will receive an automated email (order confirmation). A contract is only validly concluded when we declare our acceptance, for example by issuing an invoice or delivering the goods.
No sales to minors
We do not sell wine to minors under 16 or spirits to minors under 18. With his order, the customer confirms that he meets the legal requirements.
Prices
The published prices are a non-binding guideline at the time of receipt of the order and are in Swiss francs including VAT, excluding transport costs. Price changes and promotions are possible at any time.
Payment terms
Payment by credit card, debit card, Postcard or invoice. Payment is due within 10 days of the invoice date. For advance payments, processing begins only after payment is received. Title remains with the seller until payment is made in full. Late-payment interest: 5%; reminder fee: CHF 25 from the 2nd reminder onward.
Delivery
Deliveries to private customers are made free of charge to the domicile with an order value of CHF 200 or more. For an order value under CHF 200, shipping costs of CHF 15 will be charged. For catering customers, delivery is free for orders of CHF 300 or more. Delivery costs of CHF 30 will be charged for orders under CHF 300. The delivery time is 2-5 working days. Partial deliveries are permitted. The benefits and risks are transferred to the customer upon receipt of the goods. Returning or exchanging ordered goods is fundamentally excluded, except for unopened bottles within three months if stored properly.
Warranty and return conditions
Defective products will be replaced. Corked wines will be replaced if a defect is demonstrated, provided the bottle is at least 75% full and the purchase was made no more than 6 months ago. Rare and older wines are excluded from exchange. Vintages older than 9 years are sold at the buyer’s risk.
Defects
Goods must be checked immediately upon receipt. After 8 days the delivery is considered approved.
Validity and amendments
Wystube Vinothek GmbH reserves the right to amend the Terms and Conditions at any time without prior notice. Amendments published on www.thewinecircle.ch
take effect upon publication.
Privacy policy
No sharing or selling of personal information. Data processing exclusively for order processing and improvement of the online shop. Encrypted transmission of sensitive data.
Jurisdiction
Swiss law applies. The exclusive place of jurisdiction is Lucerne.
Date: Lucerne, October 31, 2025