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Frequently asked questions
How do I place an order?
Choose your wines in our shop, add them to your basket and follow the checkout steps. You will see the available shipping and payment methods and the total amount before submitting your order.
Can I also pay in cash?
The available payment methods are displayed in the checkout. If you would like cash payment upon collection, please contact us before placing your order so that we can clarify the option with you.
How is my card payment processed?
For card payments, the payment provider’s payment page opens. Do not send us card numbers, security codes or passwords via this contact form.
My order has not arrived yet. What can I do?
First check your order confirmation and, if necessary, the shipping information. Write to us with your order number so that we can check the current status of your order.
Can I return my order?
Please read our published Terms and Conditions and contact us with your order number and the details of your request. We’ll review it under the applicable terms before arranging a return.